The key to achieve operational excellence is to manage to break down the customer value creation process in such a way that allows to identify where improvement is possible – and then, even more importantly so – to apply the most effective tools and principles to drive a sustainable change for the better. It is also about installing a mindset within the whole organization to thrive for excellence and continuous improvement.

This workshop has been designed to allow professionals of all levels to practice these tools and principles in a safe yet interactive, dynamic, competitive and disruptive environment to extract the right mechanics and “muscle memory” to take back to their respective business environment.